F.A.Q's
Firstly Check & Double Check your Firewall & Anti-Virus !
I have noticed that on very rare occasions the windows firewall does not come up with the popup notification for you to click allow Jdast through. Please check your personal firewall and/or Any Antivirus programs to make 100% sure
- C:\Program Files\JDAST\JDAutoSpeedTester.exe
- C:\Program Files\JDAST\Child_holder.exe
- C:\Program Files\JDAST\Upload_child.exe
Have full access to the Internet and are not being blocked in any way.
Note :- Path "C:\Program files\" may differ on your system.
Odd, no or higher than should be results, Things to bare in mind.
If you are having trouble with either test results giving obviously wrong measurements or it just does not work you should first check that the adapter setting is set to monitor the right adapter for your computer setup.
Also bare in mind that if your using the hooks to monitor your adapters then it is going to measure any local traffic that may be present. If you know that there is likely to be LAN traffic then you should un-tick the "load hooks" to revert to the old method that does not use data from your adapters.
These settings are both found at the bottom on the general tab of the configurations.
I Am outside the UK & I can not do download tests ? (Default Testing method)
Its looking like people from outside the UK can not access the default test download test file from ThinkBroadband.com.
Please change the test file thats to be used as the download testing file.
First remove the current test file (files) by selecting it and then clicking the remove button.
Then use the pull down menu to try a different test file (url), try a few until you find the best one suited to your personal location.
You could also click on the "Automatically Scan Entire Test File List" button. This will scan through all the test URL's and help you find which ones work best for you, the first few are to small to test with but just let it continue to scan through the list !
Also you can add your own test files (url's) if you wish by clicking on the "Edit Main Test File URL List" button (at the top), this will enable you to add, edit or remove URL's from the main test file list.
Why does the result numbering start at No.2 ?
The number one slot is used by other data, if you look at the “Display CSV” window you will see that the zero slot holds the maximum values for each column and the No.1 slot holds the header info for each column. I have thought about sorting this out but it would mean changing so many things in the script that iv never actually got around to doing it.
I keep getting the error message "Can Not Detect WAN or LAN connection" ?
There have been rear occasions where the LAN or/and WAN detection checks are failing. So I have introduced a switch to turn off the front end detection checks (WAN & LAN). They are found under the Ping/PKT/Jitter/IP tab of the configurations.
I'm not getting an upload test result ?
JDast now does have default upload testing :D. Make sure the "default" tickbox is ticked and then make 100% sure that any firewall you may have is set to allow JDast full access to the internet (see above).
Although we do now have a default upload test servers you can still use your own servers for upload testing, just enter your info as normal.
As of version 17 i have had to force all other versions below to be required to be updated. This is because of what might have been purposeful abusive activity through JDast to our servers. So basically if your version is below 17 then please update.
Is this testing using up all my bandwidth ?
my app was built with usage in mind. If after you have installed JDast you set up the test settings properly it can be set to use hardly anything, although the smaller the test files & the shorter the test time period the less accurate JDast will be ! if set up as an economical test cycle but still at a reasonable accuracy level and run once an hour 24/7 it uses < 3GB/month approx ! obviously it can use as much as you want dependent how you set it up, but you cant do a speed test without downloading data and if you did any on-line speed tests each hour I'm sure there all gonna use about the same if not more.
I live outside the UK and don't get good results ?
I have included a handful of test files for you to try as your test file in the drop-down list in the configurations but if you are outside the UK you may well need to find your own test files that are closer to your location. You can use any downloadable file, you will just have to find what works for you. More info in the help file included with Jdast.
